The better you and your staff are at setting and managing expectations, the smaller the gap between reality and expectations, and the happier your clients will be.
Bill Farias of Farias Family Law in Fall River breaks down what specific topics and areas you can focus on to ensure you keep clients happy in this podcast, excerpted from MCLE's 6/27/23 live webcast: Managing Expectations to Create Raving Fans. The full program is available as an on demand webcast or an MP3 here. Get 24/7 instant access to hundreds of related eLectures like this one—and more—with a subscription to the MCLE OnlinePass. Learn more at www.mcle.org/onlinepass and start your free trial today!